Twinings

Twinings needed a desktop upgrade rolling out Windows 10, Office 2016, OneDrive and Skype for Business.

Our Approach

We were tasked to assist with the adoption of the Microsoft toolset implemented to ensure the workforce fully realise the capabilities and benefits of a modern workplace.


  • We Interviewed colleagues and designed unique Personas surfacing current pain points, challenges and modern workplace opportunities.
  • Leveraging our research we designed Champion change behaviour training.
  • Created Leadership Packs showcasing the benefits of Office 365 to gain buy-in as well on how Leaders might assist the project to raise awareness and encourage their teams to adopt the new ways of working.
  • Designed bespoke branding and templates for Communications and event collateral depending on different user groups.
  • Our Events Catalogue showcased a multitude of adoption tactics. Twinings selected events depending on their culture and budget and we worked with them to develop detailed adoption plans and activities. Including early adopter campaigns, floor walking and drop-in clinics.
  • Deployed Twinings Windows 10, Office 2016, Skype for Business, OneDrive for Business upgrade with appropriate technical Runbooks and remediation.
  • We helped Twinings appreciate the business value of a modern workplace.